Refund and Returns Policy

Last updated: November 14, 2026

100% money-back guarantee

Your satisfaction comes first. If you’re not completely happy with IZOTRIS, email us within 30 days of delivery and we’ll refund the full price of the product, no questions asked. This applies to opened and unopened bottles.

How to request a refund

Email orders@izotris.com with your order number. It starts with “ROP-” and is in your order confirmation and shipping emails.
We’ll confirm your refund, usually within 2 business days. If we need any bottles back, we’ll tell you how to return them. Please don’t mail anything until you hear from us.
Your refund goes back to the card or payment method you used. Banks usually post it within 5–10 business days.

Returning bottles

You don’t need to send back bottles you’ve opened. For multi-bottle bundles, we may ask you to return any unopened bottles. Returns go to ROPHETEQ LLC, P.O. Box 130266, Spring, TX 77393. If we ask you to return bottles, we’ll pay for the return shipping.

Damaged, incorrect or missing items

If your order arrives damaged, or isn’t what you ordered, email us within 7 days of delivery with your order number and a photo. We’ll send a free replacement right away, or refund you if you prefer. You don’t need to send the damaged item back.

Lost packages

Every order ships with tracking. If your tracking hasn’t updated in 7 days, or shows your package as delivered but you can’t find it, email us within 30 days of your order date. We’ll work with the carrier and send you a replacement or a refund.

Cancelling an order

Changed your mind, or want a different supply size? Email orders@izotris.com as soon as possible. If your order hasn’t shipped yet, we’ll cancel it for a full refund or change it for you. Once it has shipped, our money-back guarantee still covers you.

Shipping costs

Shipping is free on every order within the United States, so there are no shipping charges to refund or deduct.

Late or missing refunds

If you haven’t received a refund we confirmed, first check with your bank or card company, since posting can take a few days. If it still hasn’t arrived after 10 business days, email orders@izotris.com and we’ll look into it right away.

Questions

Email orders@izotris.com. We’re happy to help.